Privacy Policy - Landscaping Edmonton

This Privacy Policy explains how Landscaping Edmonton collects, uses, stores, shares, and protects personal information when providing landscaping and related services. It applies to all Landscaping Edmonton customers in the area, including prospective, current, and former clients, as well as individuals who communicate with us on behalf of a business, property, or organization.

We are committed to handling personal information in a lawful, fair, and transparent manner in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where it applies. This policy is intended to help you understand what information we collect, why we collect it, how long we keep it, who may process it on our behalf, and what rights you may have.

1. Information We Collect

We collect only the personal information necessary to provide landscaping services, manage client relationships, maintain records, and meet legal or contractual obligations. The information we collect may include:

Identity details such as your name, title, or business name.
Contact information such as email address, phone number, billing address, and service address.
Service information including property details, project preferences, service requests, quotes, estimates, and work orders.
Payment and billing details needed to process invoices and payments.
Communication records such as emails, messages, notes from calls, and customer service interactions.
Technical information that may be collected automatically through digital systems, such as IP address, device type, browser details, and usage data, where applicable.
Other information you choose to provide voluntarily, including feedback, photos of property conditions, or scheduling preferences.

We do not intentionally collect sensitive personal information unless it is required for a specific service, required by law, or provided by you with your clear consent. Where sensitive data is involved, we apply additional safeguards.

2. How We Use Personal Information

Landscaping Edmonton uses personal information for legitimate business purposes related to delivering our services. These purposes include:

Providing quotes, estimates, and service recommendations.
Scheduling, carrying out, and managing landscaping work.
Communicating with customers about projects, appointments, invoices, and service updates.
Processing payments and maintaining financial records.
Responding to inquiries, complaints, and requests.
Maintaining internal records, quality control, and business administration.
Meeting tax, accounting, contractual, and legal obligations.
Protecting our operations, staff, clients, and property from fraud or misuse.
Improving our services, workflows, and customer experience.

We only use your personal information for the purposes for which it was collected, unless we reasonably determine that another compatible purpose is permitted by law.

3. Lawful Basis for Processing

When GDPR applies, we process personal information only where we have a valid lawful basis. Depending on the circumstances, our lawful bases may include:

Contract

We process personal information where it is necessary to enter into or perform a contract with you. For example, we need your contact details, service address, and project information to provide landscaping services, issue invoices, and complete agreed work.

Legal Obligation

We may process information to comply with legal requirements such as tax laws, accounting obligations, recordkeeping duties, insurance requirements, or lawful requests from public authorities.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include managing customer relationships, preventing fraud, maintaining business records, improving service delivery, and ensuring the security of our systems and operations.

Consent

In limited cases, we may rely on your consent, such as when you voluntarily provide certain information or agree to optional communications. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

4. Retention of Personal Information

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of information and the purpose of processing.

Client and project records are generally kept for the duration of the customer relationship and for a reasonable period afterward.
Financial and tax records may be retained for the period required by accounting and legal obligations.
Communication records may be kept for reference, dispute resolution, and service history.
System and security records may be retained for a limited period to support operational security and troubleshooting.

When personal information is no longer needed, we will delete, anonymize, or securely destroy it in accordance with our internal retention practices and applicable law.

5. Processors and Third Parties

We may use trusted third-party service providers, also known as processors, to help us operate our business and deliver services. These processors only act on our instructions and are required to protect personal information appropriately.

Examples of processors may include:

Payment processors that handle billing and payment transactions.
Accounting or bookkeeping providers that assist with financial administration.
Scheduling, communication, or customer management tools used to organize appointments and client records.
IT and cloud service providers that store or support business data.
Professional advisers such as legal, tax, or insurance consultants where needed.

We may also disclose personal information where required by law, regulation, court order, or to protect our rights, the rights of our customers, or the safety and security of others. We do not sell personal information as a general practice.

6. International Transfers

Some processors may store or process data outside your local jurisdiction, including outside the European Economic Area. Where this occurs and GDPR applies, we take appropriate safeguards to help ensure personal information remains protected, such as relying on approved contractual protections or other lawful transfer mechanisms.

7. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or loss. These measures may include access controls, restricted permissions, secure storage, staff confidentiality obligations, and operational safeguards.

Important: no method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your location and the legal basis for processing, you may have rights regarding your personal information. These rights may include:

Right of access – to request confirmation of whether we process your data and obtain a copy.
Right to rectification – to ask us to correct inaccurate or incomplete information.
Right to erasure – to request deletion of your personal information in certain circumstances.
Right to restriction – to ask us to limit processing in certain situations.
Right to data portability – to receive certain information in a structured, commonly used format.
Right to object – to object to processing based on legitimate interests or direct marketing where applicable.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You may also have the right to lodge a complaint with a data protection authority if you believe your rights have been infringed. We encourage you to contact us first so we can address your concerns promptly and fairly.

9. Children’s Privacy

Our services are intended for adults or authorized representatives acting on behalf of property owners, tenants, businesses, or organizations. We do not knowingly collect personal information from children for independent business purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, the updated version will apply from the effective date stated in the revised policy. We encourage you to review this policy periodically so that you remain informed about how your information is handled.

11. Contact and Further Information

If you have questions about this Privacy Policy or how your personal information is handled, you may raise your concerns through the appropriate service channel used for your Landscaping Edmonton engagement. We will make reasonable efforts to address privacy requests in a timely and lawful manner.

This policy is designed to be transparent, fair, and compliant with applicable privacy principles. It reflects our commitment to respecting personal information and maintaining trust with every customer in the area we serve.